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Intelligence
built for
real business.

Discover intelligent agents that answer calls, handle orders, support customers, and automate business workflows — with custom AI solutions designed around the way your business works.

Explore AI ProductsBuild a Custom AI Agent

01What we offer

AI products for today. Custom intelligence for what’s next.

From answering calls and taking restaurant orders to automating customer support and building industry-specific AI agents, BSi Innovation turns business workflows into intelligent systems.

01Voice AIConfigurable product

BSi AI ReceptionistEvery call matters. Make every response count.

An AI receptionist designed to answer business calls, understand customer requests, handle configured appointment workflows, and keep your team informed.

Channels: Phone · WhatsApp follow-up

The problem

Calls get missed when the team is busy, outside business hours, or juggling several customers at once. An AI receptionist can manage these conversations according to your business rules.

What it does

  • Answer incoming calls
  • Respond to common business questions
  • Understand caller intent
  • Book appointments
  • Reschedule and cancel appointments
  • Check configured calendar availability (requires integration or configuration)
  • Send appointment confirmations (requires integration or configuration)
  • Follow-up messages, e.g. WhatsApp (requires integration or configuration)
  • Conversation summaries
  • Interaction records
  • Call recording, where enabled (requires integration or configuration)
  • Connect to CRM and business systems (requires integration or configuration)

* Depends on your systems, permissions and configuration.

Business benefits

  • More consistent call coverage
  • Fewer missed opportunities
  • Less repetitive front-desk work
  • More organised appointment handling
  • Better visibility into customer conversations
  • Support outside business hours, where configured

Built for

  • Dental clinics
  • Medical clinics
  • Salons
  • Real estate
  • Law firms
  • Consulting
  • Home services
  • Professional services

Workflows are configured around each business.

Explore AI ReceptionistRequest a Demo
Incoming callMobile · +44 •••• 0192
Ringing

Hi, I’d like to book an appointment for Thursday.

Of course. Let me check the available times.

Intent: book appointment · Thursday

Thursday at 11:30 is available. Shall I book it for you?

Yes, please.

Thursday availability

09:0011:3015:0016:30

Appointment

When
Thu · 11:30
Type
Consultation
Status
Prepared

Confirmation sent

WhatsApp message queued to caller (where configured)

Call summary

Caller requested a Thursday appointment. 11:30 offered and accepted. No follow-up needed.

Illustrative demo — simulated, not a live integration

  1. 01Incoming call
  2. 02AI answers
  3. 03Intent understood
  4. 04Availability checked
  5. 05Appointment prepared
  6. 06Confirmation sent
  7. 07Summary created

02Conversational AIConfigurable product

BSi WhatsApp Order AgentFrom customer message to order — without the back-and-forth.

An AI-powered ordering assistant designed to help restaurants handle incoming WhatsApp messages, answer menu questions, collect order details, and streamline order-taking workflows.

Channels: WhatsApp

The problem

Orders and questions arrive while staff are cooking, serving and answering the phone. Manual messaging leads to delays, incomplete orders and the same questions answered again and again.

What it does

  • Respond to incoming WhatsApp messages (requires integration or configuration)
  • Answer menu questions
  • Present items and prices from your menu data
  • Collect items, quantities and customisations
  • Ask for missing order details
  • Pickup or delivery preference
  • Capture customer details where needed
  • Summarise and confirm the order
  • Send the order to staff or a configured workflow (requires integration or configuration)
  • Record orders in a supported system (requires integration or configuration)
  • Handle frequently asked questions
  • Escalate unusual requests to a person

* Depends on your systems, permissions and configuration.

Business benefits

  • More organised order collection
  • Less repetitive messaging
  • Faster answers to common questions
  • More consistent order details
  • Better visibility into incoming requests
  • Less manual work where the workflow is automated

Built for

  • Restaurants
  • Cafés
  • Cloud kitchens
  • Takeaways
  • Bakeries
  • Catering

Workflows are configured around each business.

Automate Restaurant OrdersDiscuss Your Restaurant Workflow
Harbour KitchenOrder assistant · business account

Hi, can I see your menu?

Of course! Here are today’s available items.

Chicken Burger$9.50Garden Bowl$8.00Fresh Lemonade$3.00

I’d like two chicken burgers and one drink.

Sure. Would you prefer pickup or delivery?

Delivery.

Please share your delivery address.

Order summary2 × Chicken Burger1 × Fresh LemonadeDelivery details pending confirmation

Order board

New
WhatsApp order2 × Chicken Burger1 × Fresh LemonadeDelivery · address pending
Preparing
Ready

Sent to staff for confirmation

Illustrative demo — simulated, not a live integration

  1. 01Customer message
  2. 02Menu shared
  3. 03Items selected
  4. 04Missing details requested
  5. 05Order summarised
  6. 06Sent to the order board

03Customer Support AIConfigurable product

BSi AI Customer Support AgentSupport that responds. Systems that keep work moving.

An AI customer support agent designed to answer common questions, guide customers, retrieve approved information, and route requests to the right workflow or team.

Channels: Website chat · Messaging, where available

The problem

Support teams answer the same questions every day while customers wait and information is scattered across channels. An agent can take the routine conversations and route the rest to the right person.

What it does

  • Answer frequently asked questions
  • Respond from approved business information
  • Product and service information
  • Classify customer inquiries
  • Qualify leads
  • Collect support requests
  • Route requests to the right team
  • Hand off to a person
  • Conversation summaries and history
  • Connect to configured business systems (requires integration or configuration)
  • Website chat and messaging channels (requires integration or configuration)

* Depends on your systems, permissions and configuration.

Business benefits

  • Faster handling of routine questions
  • More consistent responses
  • Better availability where configured
  • Less repetitive work
  • More organised request routing
  • Clearer visibility into conversations

Built for

  • E-commerce
  • SaaS
  • Education
  • Logistics
  • Professional services
  • Travel

Workflows are configured around each business.

Explore AI Customer SupportBuild Your Support Agent

Conversation

How can I check the status of my order?

I can help with that. Please provide your order reference.

It’s 10482.

Thanks — I’ve passed this to our support team with your reference. They’ll update you shortly.

Request

Category
Order status
Priority
Normal

Approved sources

  • Shipping & orders FAQ
  • Order system — integration required

Live lookup unavailable

No order-system connection in this demo, so the agent hands off instead of guessing.

Routed to a person

Support queue · summary + reference attached

  1. 01Question
  2. 02Classify
  3. 03Check sources
  4. 04Respond
  5. 05Resolve or hand off

Illustrative demo — simulated, not a live integration

  1. 01Request received
  2. 02Intent classified
  3. 03Approved source checked
  4. 04Integration needed
  5. 05Routed to a person
  6. 06Summary handed over

02Custom AI agents

Three starting points. Unlimited ways to build.

Every business works differently. BSi Innovation designs custom AI agents around the way your team operates, the systems you already use, and the problems you want to solve.

The right solution depends on the business problem, the data available, the integrations involved and the level of human oversight required.

  • Configurable productA defined product, set up around your business rules, channels and systems.
  • Custom-built solutionAn agent or automation designed and developed for your specific workflow.

AI agents can assist with

  • Communication
  • Scheduling
  • Order collection
  • Lead qualification
  • Customer onboarding
  • Internal knowledge retrieval
  • Document processing
  • Workflow automation
  • Follow-up
  • Data routing
  • Business operations
Compare by purpose
OfferingPrimary purposeTypical channel
AI ReceptionistPhone communication and configured appointment workflowsPhone
WhatsApp Order AgentRestaurant messaging and order collectionWhatsApp
AI Customer Support AgentCustomer questions, information retrieval and support routingWebsite chat, messaging
Custom AI AgentsBusiness-specific workflows across industriesAny supported channel

Capabilities and channels vary with each configuration.

Discuss a Custom Agent

03Industry explorer

Your industry. Your workflow. Your AI agent.

Select an industry to see where AI agents can help. These are examples of what we can build — not a catalogue of finished products.

Healthcare & Clinics

Common challenges

  • Phones ring during consultations
  • Repetitive questions about hours and services
  • Appointment changes handled by hand

Possible AI agents

  • AI ReceptionistFeatured product
  • Appointment inquiry assistantCustom build
  • Patient FAQ assistantCustom build
  • Appointment reminder workflowCustom build
  • Administrative inquiry routingCustom build

Possible integrations

  • Practice calendar
  • Booking system
  • SMS / WhatsApp

Operational benefits

  • Calmer front desk
  • Fewer manual reschedules
  • Consistent answers to routine questions

Administrative tasks only — the agent does not diagnose or give medical advice, and patient data must be handled under the applicable privacy requirements.

Discuss AI for Healthcare
Healthcare & ClinicsExample workflow

Can I move my check-up to next week?

Of course — Tuesday at 10:30 or Wednesday at 2:00 are open. Which suits you?

Appointment change

Type
Check-up
Proposed
Tue · 10:30
Status
Awaiting confirmation
  1. 01Call or message
  2. 02Intent: reschedule
  3. 03Calendar checked
  4. 04Reminder queued

Illustrative example — possible workflow, not a live system

Don’t see your industry? Tell us about your workflow

04Imagine your agent

If your team repeats it, there may be a way to automate it.

Tell us what your business does, where the bottlenecks are, and which systems you use. We’ll help explore the right AI workflow.

What do you want to improve?Select all that apply

Where should the agent work?

Channels depend on integration and configuration.

What systems do you use?Select all that apply

Optional. Nothing is connected yet — this just helps us prepare.

05How custom agents are built

From business problem to working intelligence.

Every project is shaped by its workflow, data and integrations — so architecture and timelines differ from one agent to the next.

  1. 01

    Understand

    Identify the business problem, user needs and current workflow.

  2. 02

    Design

    Define the agent’s role, boundaries, knowledge and interaction flow.

  3. 03

    Connect

    Identify the APIs, channels, databases and systems required.

  4. 04

    Build

    Develop the agent and its workflows.

  5. 05

    Test

    Evaluate responses, edge cases, handoffs, data handling and integrations.

  6. 06

    Deploy

    Release with appropriate monitoring and operational controls.

  7. 07

    Improve

    Refine the workflow based on real usage and feedback.

06Integrations

Useful AI connects to the tools you already use.

Agents become genuinely useful when they can read and update the systems behind your work — messaging, calendars, CRM, booking and internal software.

Integration availability depends on your existing systems, APIs, permissions and project requirements. No partnerships are implied.

  • Messaging platforms
  • Calendars
  • CRM systems
  • E-commerce platforms
  • Databases
  • Booking systems
  • Email services
  • Internal software
  • APIs
  • Reporting tools
  1. Customer inquiry
  2. AI agent
  3. CRM
  4. Calendar
  5. Confirmation

Illustrative workflow — integrations depend on your systems

07Why BSi Innovation

AI that fits your business. Not the other way around.

AI should solve a real problem, not be added because it’s fashionable. We start with how your business works and build only what helps.

  1. 01

    Business-first problem solving

    We start with the workflow and the outcome, not the model.

  2. 02

    Custom workflow design

    Agents follow your rules, tone and processes.

  3. 03

    Fits your existing systems

    Integrations are designed around the tools you already use.

  4. 04

    Human handoff

    Clear routes to a person when a conversation needs one.

  5. 05

    Clear boundaries

    Defined scope for what the agent can and cannot do.

  6. 06

    Structured testing

    Edge cases, handoffs and data handling checked before launch.

  7. 07

    Full custom development

    Interfaces, dashboards and integrations built by one team.

  8. 08

    Continuous improvement

    Refinement from real usage, where included in the engagement.

08Questions

Good to know.

Three featured products — the BSi AI Receptionist, the BSi WhatsApp Order Agent and the BSi AI Customer Support Agent — each configured for the business using it. We also design and build custom AI agents and automations.

It answers calls, works out what the caller needs, and follows the workflows configured for your business — for example answering common questions, proposing appointment times from a connected calendar, sending confirmations and creating a summary for your team.

Yes. The WhatsApp Order Agent answers menu questions, collects items and details, confirms the order and passes it to your staff or a configured workflow. It requires the WhatsApp Business Platform; POS or payment connections are only available where they are built into the project.

Yes — it responds from information you approve, such as FAQs, policies and product details. Access to other systems (orders, accounts) requires an integration agreed during the project.

Very likely. The industry explorer shows examples, but most agents are designed around a specific workflow. We start by understanding the problem, the data available and the systems involved.

Yes. Tone, questions, rules, escalation paths, channels and integrations are configured per business, and further custom features can be added.

Often, yes — if the system offers an API or supported integration and the right permissions. Integration availability depends on your existing systems and project requirements.

Yes, when the workflow is configured for it — for example by routing the conversation to a team inbox, notifying staff, or collecting details for a call back.

Yes. Beyond conversational agents, we build automations for tasks such as document processing, data routing, follow-ups and internal operations.

Use “Request a Demo” or the project inquiry form and tell us which product interests you. We’ll follow up to arrange a walkthrough relevant to your business.

It depends on scope, channels, integrations, complexity and support requirements. Share your requirements and we’ll prepare an estimate after understanding them.

It varies with the workflow, integrations and testing needed. Configuring a featured product is usually quicker than a fully custom build; we agree a timeline once scope is clear.

It follows the fallback you define — typically saying so honestly, collecting the customer’s details and handing the conversation to a person rather than guessing.

Your business has a workflow.Let’s make it smarter.

Whether you need an AI receptionist, a WhatsApp ordering assistant, a customer support agent, or a completely custom AI solution, let’s explore what makes sense for your business.

Build Your AI AgentDiscuss Your Project